Cognitive Insurance CX
Insurance industry has traditionally seen low digital adoption & high cost to serve due to diversity of products and low customer loyalty.
Cognitive CX is redefining the insurance landscape by automating service delivery at scale across all digital channels & functions.
Context based Automated recommendations & actions for true hyper personalization.
Remove friction & make customer journeys seamless by embedding voice, text, image, video & analytics.
Omni digital experience for automated query resolution, context specific targeting and seamless human handoff.
Predictive analytics to bridge customer and product attributes for insight based automated action.
Superlative customer experience
Pre-built AI solutions to increase retention, conversion, cross and upsell
Predictive analytics to power contextual journeys and real time insight based actions for increasing conversion, retention and cross sell.
Omni digital automated service with seamless human handoff. Across Web, Mobile, WhatsApp, Facebook Messenger, Google Assistant, Amazon Alexa.
Frictionless transactions & seamless automation across journeys - origination, eKYC, transactions, service request, cross sell & upsell.
Inform, Serve, Personalize, Delight
Go live in weeks with pre-built AI
Leverage pre-built omni-channel multilingual NLP chat & voice bots, flexible & secure customer journeys, voice & face verification, behavioral cross-sell & upsell recommendations with a human in the loop.
AI based self service/ video agent assisted eKYC with text extraction, video, image and speech verification.
Embedded Insurance customer services from payments, inquiries, complaints to customer delight.
Hassle free claim reporting and updates with OCR, photo & location.
Cross sell & Upsell
Delight customers with micro targeted cross sell and upsell recommendations based on behavioural persona & current conversation context.
Personalize policy holder interactions based on usage patterns to enhance loyalty and renewals.
Frictionless registration, add on, modification, eCard, claims across channels.
Frictionless Insurance lifecycle from targeting, information discovery, instant issuance, recommendations, origination, service, cross sell across channels and languages.
Hassle free origination, renewals, claims and add ons.
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See how Affinsys helps you personalize customer engagement & increase cross sell, upsell & conversion